SHIPPING
DestinationShipping Cost – per bagShipping Cost – per walletDelivery Time*
USA (excl. AK, HI, PR)FREEFREE4-6 Business Days
Alaska, Hawaii, Puerto Rico$35$205-7 Business Days
Canada$50$307-14 Business Days
Rest of the World$80$407-14 Business Days

*When the item is in stock

When the item is not in stock, pre-orders received are expected to be delivered within 1 month from the pre-order date subject to unforeseen delays in shipment.

International shipping rates are not inclusive of duties and taxes. You will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately cannot be reimbursed by JEMMA. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.

RETURNS

JEMMA stands by all of our products. For full-price merchandise shipped within the USA (excluding AK, HI, PR), we offer free returns or exchange within 14 days of the delivery date. Product must be in original packaging (including the bag tag, shoulder strap and dust bag) with no signs of damage or wear and tear. For discounted merchandise, we allow for returns, however the cost of return shipping (between $10-$30), will be deducted from your refund. We do not offer returns for international orders.

If your order arrives damaged or has a manufacturing fault, please contact us immediately at returns@jemmabag.com so we can personally assist you and sort out your problem as quickly as possible.

To return an item: 1) Email returns@jemmabag.com and specify the reason for return. 2) We will revert with a return label. Re-seal the original packaging with the bag tag in place. Print and affix the return label on the exterior of the box over the original shipping label. Please make sure the box is sealed properly so it does not come apart during shipping. Provide the package to UPS for return shipping. Please note we do not accept any liability if the product is lost or damaged during its return passage to us.