FAQs

Here’s how it works: You place an order online, then we process it. Your package will ship out from our warehouse in 1 business day. From then on, with our free shipping option, your order will arrive within 4-6 business days, depending on your location. If you need your order expedited, please email us at order@jemmabag.com and specify which date you would need the order by. We will be happy to assist you accordingly!

Our warehouse team takes a much deserved vacation on weekends and national holidays, so orders placed on those days will be shipped the following business day.

An email will be sent once your order has been dispatched and you’ll be able to track your package via the link tracking.fulfillment.com using the tracking number provided in the email. Before the order has been dispatched, you can log into your account at My Account to check on the status of your order.

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change your order is to email us at order@jemmabag.com and we’ll get back to you as soon as possible.

Once you’ve registered with JEMMA, you will automatically become part of the #JEMMAGirl community. You will receive our newsletters and be the first to be notified of new collections, events and promotions. It also allows you to simply login on your next visit and experience a faster check out for future orders.

All payments made on www.jemmabag.com are secure and all transactions are in US Dollars. We accept most credit cards, including American Express, Visa, MasterCard and Discover. We also accept payment via Amazon Pay, PayPal and Apple Pay. New York residents will be charged New York sales tax.

Once you’ve placed a pre-order, you’ll be charged for the full amount purchased. We will keep you posted via email on the status of your order and the estimated delivery day when the stock arrives at our warehouse. Pre-orders received are expected to be delivered within 1 month from the pre-order date subject to unforeseen delays in shipment.

To purchase JEMMA bags in multiples (quantities greater than ten), send an email to order@jemmabag.com. We’ll be happy to help.

Absolutely. We ship all over the world! International shipping costs can be found in Shipping and Returns.

JEMMA bags are designed in New York, materials from Italy and manufactured in Asia. We work very closely with our suppliers and manufacturers to ensure we source the best quality leather and achieve the highest workmanship standards on all our bags.

The leather used in the design of JEMMA Bags is specially chosen from the finest tanneries in Italy. Most of our leathers have been treated and are water and scratch resistant. Should your handbag become wet, wipe gently dry with a soft cloth. For regular cleaning of leather and nylon, a damp cloth should work to remove most dirt and stains.

You can email us at contact@jemmabag.com and we’ll get back to you as soon as possible.